Maximum document size allowed

The maximum size allowed is 4 MB per document. If the document was too large, you’ll need to reduce the file size and resend the image(s) to us. Here a few tips on how to do this:

► ZOOM IN - If your photo contains extra background space, zoom in closer so that the image shows only your ID or document.

► COMPRESS - Another option is to compress the file using an app or website.


  1. Visit your App Store and download an app called 'Compress Images’
  2. Launch it, tap the "+" button and select the photos you want to compress.


  1. Go to the site: 
  2. Tap '+ Add Images' and select the photos

 If you need any assistance with this, or anything else, feel free to contact us on Live Chat.

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