If you were charged an added amount on top of the deposit (“overcharges”) or charged for a transaction that was never credited to your sports account, you can report this to us by sending a copy of your bank statement.
Before sending, make sure the statement clearly shows the deposit as processed or posted. If the statement shows the transaction in any other status such as "pending", we won't be able to review it.
These reports must be sent through the Cashier. Just select Account → Verifications and follow these steps:
- Select REPORT A CC CHARGE ISSUE and hit START
- Select the card
- Choose the reason you are reporting this
- Hit Browse to upload the bank statement
- Hit FINISH
Reviews for overcharges will take about 30-60 minutes. Reviews for charges that were never credited to your sports account normally take 3-5 business days.
We appreciate your patience. If a review is taking longer than the stated time frames, let us know through Live Chat and we will be happy to provide an update.
NOTE: At times, you may also be charged international fees by your bank. These fees cannot be reimbursed. We can only consider reimbursement for overcharges and missing deposits.