Bitcoin (BTC) and Bitcoin Cash (BCH) are not the same, and it is important to always be aware of which one you are using to deposit or withdraw.
Only send Bitcoin to a Bitcoin address.
Only send Bitcoin Cash to a Bitcoin Cash address.
We highly recommend double-checking every time you start a transaction.
If you send funds but the currency type and address are not the same, the funds will be permanently lost!
If you need any assistance, please contact our Bitcoin team anytime on Live Chat or by calling 1-855-535-4947.