We will reimburse the fees you were charged by the Bitcoin wallet as long as you are depositing $100 or more. Fees will be reimbursed up to a maximum of 15% of the total amount deposited.
Fees must be claimed within 24 hours from when you deposited with us. After 24 hours we cannot consider any reimbursements.
To claim your fees, simply:
- Take a screenshot of the receipt showing when you bought the bitcoins, or a photo of the actual paper receipt if you used a Bitcoin ATM (date, address, and amounts must be clearly visible)
- Email the image to email@example.com
Once we receive the details we'll credit the fees to your account as soon as possible; it may take up to 24 hours.
If you have any other questions, please feel free to contact our dedicated Bitcoin team anytime on Live Chat or by calling 1-855-274-8313.